Accounts & Facilities Assistant

Salary: £28,000

Location: London - Hybrid (Fixed days in office)

What we are looking for:

We’re looking for an organised and positive Accounts Assistant to join our team on a full-time basis, a hybrid role with a great mix of finance support and day-to-day office/facilities management.

You’ll be helping to keep our numbers in check from processing invoices and raising sales invoices to reconciling accounts while also ensuring our office runs smoothly, supplies are stocked, and the team has a great working environment. It’s a varied role that’s perfect for someone who enjoys both numbers and people, and who takes pride in keeping things running efficiently behind the scenes.

Core tasks/responsibilities

Processing day-to-day transactions

Enter supplier invoices and staff expenses into the accounting system.

Raising client invoices.

Record payments received.

Bank and card reconciliations

Match payments and receipts to transactions in the accounting system.

Flag any discrepancies for review.

Accounts support

Keep supplier and client records up to date.

Debtor collection.

Assist with preparing payment runs.

Managing the Accounts mailbox.

VAT & compliance support

Organise receipts and invoices to support VAT returns.

Maintain clear and accurate digital records for HMRC.

Core Facilities Assistant responsibilities

Keep digital files and records well organised.

Be a key contact for the Met Wharf (building) team, relaying delivery information, building notices and enquiries.

Reporting any issues with the office and booking in plumbers/electricians etc when needed.

Coordinate deliveries that arrive at the office.

Take calls and field employee enquiries and troubleshoot any issues they have with their tech, software or the office.

Assist with organisation and booking of employee flights/hotels for business trips and off-sites.

Office management: Ensure the office is stocked with water, groceries and office supplies.

Office management: Manage office access, assign keys and fobs, and update the internal log/security system.

Support HR in scheduling training and interviews

Arrange delivery of lunches and breakfasts for team events

Complete the monthly office health & Safety check

Onboarding:

Provide new starters with computers with the correct software installed.

Set up their Google account and add them to our device management system

Set them up with necessary company accounts - Perkbox, Harvest, Microsoft, Box, Adobe, LinkedIn Learning, Spaces, Uber, etc

What you could bring to Substance

The ideal candidate…

Detail-oriented – enjoys getting the numbers right and spotting minor errors.

Organised – keeps records tidy and deadlines in check.

Proactive – takes initiative to chase missing info and complete tasks without being asked.

Curious & eager to learn – open to growing skills in finance and learning from colleagues.

Cheerful team player – brings positive energy to the office and enjoys supporting others.

Reliable & trustworthy – handles sensitive financial information with care.

Adaptable – comfortable switching between tasks in a busy creative agency environment.

Communicative – happy to check things, ask questions, and keep people updated.

Problem solver – enjoys finding simple solutions when numbers don’t match.

Client-friendly – professional and polite when dealing with suppliers and clients.

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Personal Details

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